Support
Help for families
An adult can contact the provider using the email address shown with the provider details. Describe the issue without sending a child’s personal information.
What should I include in a support message?
Describe the device, operating-system and app version, the mission number, the steps you took, and the visible error. A small example using made-up names is usually enough.
Please do not send family backups, purchase credentials, child names, or screenshots containing personal details. We do not ask children to contact support or upload their work.
Where can I get Leon?
The app is still in development and has no public App Store release. There is no live subscription to buy through this website.
Does Leon need an account or the internet?
There is no Leon account or automatic cloud sync. Mission execution and editing happen on the device. Apple services need a connection to load product details, make or restore purchases, or obtain updated purchase status. Device backups and exported files follow your system and storage settings.
How do I move work to another device?
In the family area, export the whole family to a file. Keep that file private, move it using a method you choose, then import it on the other device. A family import replaces that device’s profiles after confirmation, so export any work you want to keep first. A project import creates a separate project.
My text has an error. Is it lost?
An unfinished program remains saved. Correct the text, or use Return to saved blocks to recover its last valid block program. Undo can bring the text back. Export a backup before making major changes.
Why is a mission still locked?
Campaign missions unlock in order. The first 12 are free; later new missions also require active annual access once purchasing is available. A subscription does not skip the normal learning sequence. The creative workshop is free.
How are subscriptions managed?
The annual offer is planned, not currently available. When enabled, purchases and Restore purchases are in the adult family area. Manage renewal through Apple’s subscription settings. Deleting a profile, project, or the app does not itself cancel an Apple subscription.
What happens after annual access ends?
Completed missions and saved projects remain usable and exportable. New premium missions require active access. The app uses verified Apple purchase information; it does not add an invented offline extension.
How do I open the family area?
Choose Family album from the profile menu. Ask an adult to answer the multiplication shown. This gate separates family controls and purchase information from ordinary play; it is not an identity check.
Can Leon read instructions aloud?
The Read aloud button uses Apple’s system speech to speak guidance in the selected language. Leon does not record a microphone or a child’s voice.